Returns, Refunds & Cancellations

1. Damage in Transit Guarantee

We take extreme care in packaging our amber glass and recyclable PET bottles. In the unlikely event that your parcel arrives broken, leaked, or with a broken seal, please notify us within 48 hours of delivery at care@sarvanatural.com with photographs of the outer carton and damaged bottle. We will dispatch an immediate free replacement with no return shipping cost to you.

2. Order Cancellations

Orders can be cancelled free of charge at any time prior to courier dispatch (typically within 4 hours of placing the order). Once an order has been picked up by the logistics courier and assigned an AWB tracking number, it cannot be cancelled in transit.

3. Hygiene & Ingestion Return Exemption

Due to strict AYUSH dietary and pharmaceutical hygiene regulations, opened bottles or supplements cannot be returned once unsealed. If you are unsatisfied with your formulation or have dosage questions, our Vaidyas are available to guide you on timing and anupana adjustments.

4. Refund Timeline

Approved refunds are credited back to the original source payment method (UPI, Net Banking, or Card) within 5 to 7 business days following confirmation by our accounts desk.